Due to the nature of the devices that we sell, we are unable to accept returns of any used or opened products for hygienic reasons (*unless* the product is found to be defective).
For this reason, it's important to research your product well and have any questions you may have answered before purchasing. Email is the fastest way to reach me with any questions you may have.
We can accept returns of any unopened products, as well as assist you with any defective products or issues you may have along with the manufacturer.
As always, you can email me at sales[@]thaVapeShop[dot]com with any product questions you may have.
Please read below for important details.
We accept returns of all unused and unopened products for 30 days following receipt of your order. Simply send it back to us for a complete refund or exchange less a 15% restocking fee and free shipping costs. Order cancellations are also subject to 15% re-stocking fee.
Missing / Broken Items
All missing and broken items must be reported within 72 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken.
Returns of any defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).
Before you ship product(s) back, make sure to email us at sales[@]thaVapeShop[dot]com to receive a Return Merchandise Authorization (RMA) number, which you must display on the outside of the box. Inside the box, please include either a copy of the original Sales Receipt or Invoice, or a sheet of paper with your name, address, phone number, reason for return and RMA number.
Note: With the exception of used glassware (whips), all accesories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.