Frequently Asked Questions
Who are you, and why do you sell Vaporizers?
You can learn a bit about us and why we sell Vaporizers on the About Us page.
How long will it take to get my order?
thaVapeShop strives to get your order in your hands as fast as we can.
We've partnered with some of the best distribution chains in the market, so you can rest easy knowing we've got you taken care of.
Most orders with free shipping ship within 2-5 business days via USPS or UPS. If you need your order sooner, we also offer a variety of expedited shipping methods.
All orders are shipped from the USA.
Please see our Shipping Information page for further details.
Do you ship to other countries besides the United States?
Currently we only ship to the US and Canada. Though please be aware, if ordering to Canada, your country may issue taxes, customs fees, or import duties on your order that you'll be responsible for.
What's your return policy?
We accept returns of all unused and unopened products for 30 days following receipt of your order.
Simply send it back to us for a complete refund (less a 15% restocking fee and free shipping costs). Order cancellations are also subject to 15% re-stocking fee.
Please see our Returns page for further details.
What are the free gifts you include with Vaporizer purchases?
That's for us to know, and for you to find out!
Typically we include a free grinder or similar accessory on every purchase of $100 or more.
Do you personally use Vaporizers?
What's your favorite Vaporizer?
While there's simply too many options to pick favorites, we've always been partial to the Volcano for desktop vaporizers.
For portable vaporizers, the Haze V3 is probably our current favorite, though this is changing all the time due to the amazing innovation in the industry.
Who took that awesome photo on your homepage?
What are you doing next weekend?
Ok, now this is just getting weird.
Did we miss something?
Please send any further questions to sales[@]thaVapeShop[dot]com
We look forward to hearing from you!